July 24, 2020
Since the emergence of the COVID-19 pandemic, we have been taking proactive measures to protect our patients, clinicians, drivers, suppliers and our employees while maintaining the sustainability of our delivery network. Like you, we look forward to the time when we can resume regular home delivery service. Until then, we must continue to put safety first.
We are following the guidance provided by our Provincial Public Health Authorities through the various phases of reopening, and have established a phased approach to home deliveries, pick-ups and equipment swaps. This approach allows us to quickly adjust protocols if required as the risk of COVID-19 changes within a community. This approach will be effective August 1, 2020.
Delivery Protocols for Provinces/ Territories in Phase I or II of Re-Opening
Consumables Delivery and Pick-Ups: Baxter supplies will be delivered just inside your dwelling. We understand some patients may require support to move or manage stock, and we will work with the clinics to manage this on an exception basis. All stock rotation and solution pick-ups will be halted.
Equipment Delivery and Swap: All equipment will continue to be delivered and picked up as normal, except for deliveries to patients who report symptoms of COVID-19 or who may be in quarantine. In these instances, special arrangements will be made for deliveries, but equipment will not be picked up from any patients that may have symptoms of COVID-19, or who may be in quarantine.
Delivery Protocols for Provinces/ Territories in Phase III of Re-Opening
Consumables Delivery, Pick-ups and Stock Rotation: Baxter will resume deliveries to your room of choice, upon your request. Please inform your Baxter Home Patient Representatives (HPR) if you would like your Baxter supplies delivered to the room of choice. Rotation of stock and solution pick-ups will resume.
Equipment Delivery and Swap: All equipment will continue to be delivered and picked up as normal, except for any deliveries to patients who report symptoms of COVID-19. In these instances, special arrangements will be made.
Through All Three Phases
As previously shared, please inform your HPR/ driver if you do not want a driver to enter your home. Drivers will continue to call you in advance of your delivery and conduct a COVID-19 screening questionnaire.
Following public health guidance and for both your safety and that of the drivers, our drivers are instructed to practice social distancing and wear masks. Likewise, we ask that you also practice social distancing and wear masks when in the vicinity of the drivers.
All drivers and Baxter contractors have been asked to stay home if they exhibit any symptoms, and to self-quarantine if they have been or are suspected to have been in contact with someone who is in the process of testing or is positive for COVID-19. Drivers have been instructed to inform patients that they have no symptoms associated with COVID-19 prior to making the delivery.
This remains a dynamic situation and we appreciate your patience and understanding as we modify our home delivery services for each phase in each province and territory.
VP Renal Care, Baxter Canada