Information regarding COVID-19

July 24, 2020

Dear Patient,

Since the emergence of the COVID-19 pandemic, we have been taking proactive measures to protect our patients, clinicians, drivers, suppliers and our employees while maintaining the sustainability of our delivery network. Like you, we look forward to the time when we can resume regular home delivery service. Until then, we must continue to put safety first.

We are following the guidance provided by our Provincial Public Health Authorities through the various phases of reopening, and have established a phased approach to home deliveries, pick-ups and equipment swaps. This approach allows us to quickly adjust protocols if required as the risk of COVID-19 changes within a community. This approach will be effective August 1, 2020.

Delivery Protocols for Provinces/ Territories in Phase I or II of Re-Opening

Consumables Delivery and Pick-Ups: Baxter supplies will be delivered just inside your dwelling. We understand some patients may require support to move or manage stock, and we will work with the clinics to manage this on an exception basis. All stock rotation and solution pick-ups will be halted.

Equipment Delivery and Swap: All equipment will continue to be delivered and picked up as normal, except for deliveries to patients who report symptoms of COVID-19 or who may be in quarantine. In these instances, special arrangements will be made for deliveries, but equipment will not be picked up from any patients that may have symptoms of COVID-19, or who may be in quarantine.

Delivery Protocols for Provinces/ Territories in Phase III of Re-Opening

Consumables Delivery, Pick-ups and Stock Rotation: Baxter will resume deliveries to your room of choice, upon your request. Please inform your Baxter Home Patient Representatives (HPR) if you would like your Baxter supplies delivered to the room of choice. Rotation of stock and solution pick-ups will resume.

Equipment Delivery and Swap: All equipment will continue to be delivered and picked up as normal, except for any deliveries to patients who report symptoms of COVID-19. In these instances, special arrangements will be made.

Through All Three Phases

As previously shared, please inform your HPR/ driver if you do not want a driver to enter your home. Drivers will continue to call you in advance of your delivery and conduct a COVID-19 screening questionnaire.

Following public health guidance and for both your safety and that of the drivers, our drivers are instructed to practice social distancing and wear masks. Likewise, we ask that you also practice social distancing and wear masks when in the vicinity of the drivers.

All drivers and Baxter contractors have been asked to stay home if they exhibit any symptoms, and to self-quarantine if they have been or are suspected to have been in contact with someone who is in the process of testing or is positive for COVID-19. Drivers have been instructed to inform patients that they have no symptoms associated with COVID-19 prior to making the delivery.

This remains a dynamic situation and we appreciate your patience and understanding as we modify our home delivery services for each phase in each province and territory.

Stay Safe,

James Teaff
VP Renal Care, Baxter Canada


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Information regarding COVID-19

March 25, 2020

Dear Patient,

As we continue to work together through the challenges brought about by COVID-19, we wanted to share some additional measures that Baxter is taking to protect patients and our drivers, while ensuring the sustainability of our home patient delivery network.

  • Delivery to the Door: As a reminder, Baxter has instructed drivers to deliver our supplies directly inside the front entrance of your dwelling and to halt all activities associated with stock rotation within your home. We know how important it is to keep you safe at home, particularly during this
  • me. To do this, we must ensure the sustainability of our home patient delivery network which includes protecting the health of our drivers.
  • Scheduled Delivery Date: Under the current circumstances, it is imperative that we keep the home delivery schedule per calendar. This is to ensure that all patients have their products in time and we limit any changes to the routes. We request that if you have developed symptoms or are affected to call and let the your HPR know ahead of your scheduled delivery so that alternate arrangements can be made in a timely manner.
  • COVID-19 Screening Questionnaire: Given the highly infectious nature of COVID-19, drivers will call to ask if you are in isolation and/or quarantine or have any symptoms related to COVID-19. If you are impacted, Baxter will wherever possible, work with you determine an alternate delivery arrangement and inform the clinic.
  • Driver Health and Patient Safety: We understand you may also be nervous about the health of your driver. All drivers and Baxter contractors have been asked not to come to work should they exhibit any symptoms, and/or to self-quarantine if they have been or are suspected to have in contact with someone who is in the process of testing or is positive for COVID-19. Drivers have been instructed to inform you that they have no symptoms associated with COVID-19 prior to making the delivery.
  • Equipment Deliveries & Pick-Ups: A similar COVID-19 screening call will be conducted prior to equipment pick-ups, drop-offs and SWAPs. All equipment will continue to be delivered and picked up as normal, except for any patients who are impacted, in which case special arrangements will be made. At this time, equipment will not be picked up from any affected patients. All solution pickups will be halted until further notice.
  • Global PD Travel Club: Given the current circumstances, Baxter will be suspending the Global Travel Club and will not be taking any new travel requests for patients travelling outside the country. Baxter will continue to support patients travelling within Canada and those who are currently abroad, this includes patients who may be unable to return to Canada. For patients travelling domestically, or who are requesting an alternate delivery address, the Home Patient Representative (HPR) will now advise the clinic and request written approval.

We continue to monitor our inventory and currently there is no impact to product availability pending normal ordering patterns.

Thank you for your understanding and patience in these challenging times.

Stay Safe,

James Teaff
VP Renal Care, Baxter Canada


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Information regarding COVID-19

March 17, 2020

Dear Valued Patient,

We would like to provide an important update on Baxter’s response to the COVID-19 pandemic. Since the emergence of the novel coronavirus, we have been taking proactive measures to protect our patients, clinicians, drivers, suppliers and our employees.

We have already taken the following necessary and precautionary measures to ensure you and your driver stay safe while maintaining the sustainability of our delivery network:

  • Drivers have been using additional protective gear including masks and gloves while increasing the use of hand sanitizer between deliveries.
  • All drivers have been instructed to refrain from shaking hands, and to maintain social distancing.
  • Baxter Home Patient Representatives are checking-in every morning with each clinic to gather information on any patients who are either self-isolating or are in quarantine to coordinate any special delivery requirements.

Given the risk of transmission by asymptomatic individuals, we find ourselves in the difficult situation of instituting greater precautionary measures to maintain the health of our patients, transportation and warehousing personnel. Effective immediately we will make the following changes:

  • Baxter has instructed the drivers to deliver our supplies directly inside the front entrance of your dwelling. You may also inform Baxter if you do not want a driver entering your home.
  • Drivers have been instructed to halt all activities associated with stock rotation within your home.
  • In the event Baxter is informed that a home patient is in quarantine or is in self-isolation, Baxter will work with the clinic to perform a risk assessment to identify the most appropriate process for delivery. This may include full personal protection equipment and additional stock. We will work with the clinics where possible on an exception basis.

We have reinforced our infection control procedures with employees and have provided in-depth information about the coronavirus. We have reminded employees of symptoms of the virus, and what actions to take should they feel sick while at work.

We have not taken these decisions lightly as we understand the inconvenience this may cause you.

However, these changes are put in place to ensure your safety and that of Baxter personnel and to sustain Baxter’s ability to serve our Home Patients and Hospital Customers during these challenging times.

Please note that Baxter will post this and any further updates on www.kidneycampus.ca for your convenience.

Sincerely,

James Teaff
VP Renal Care, Baxter Canada


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