patient stories
Jeremy
Peritoneal dialysis at
home using Amia
see his story

Dale
A Canada-wide cycling
trip with dialysis
see his story

Jaya
Coping with CKD
thanks to home dialysis
see her story

The Baxter Travel Club provides an extensive worldwide delivery network and home patient service program that provides peritoneal dialysis patients with the option to travel while on dialysis.

If you are currently using Baxter supplies and are interested in travelling,

please click on the map for more information on specific destinations.

You can travel to many different locations…

if it is supported by the Baxter Travel Club and approved by your renal care team.

Prior to booking any travel, consult your healthcare team and Baxter Customer Care.

You can reach Baxter Customer Care at:

Frequently asked questions
1. How much advance notice is required?

In order to arrange alternate delivery addresses and supply shipments, the Baxter Travel team requires:

  • Four weeks advance notice within Canada
  • Six weeks within the USA (including US-departure cruises), Alaska and Hawaii
  • A minimum of three months for travel to international destinations outside of Canada and USA
2. Why is advance notice important?

Our world is changing…there are constant unexpected changes to regulations and fees.
For example, shipment requirements change constantly. There is increased scrutiny for shipment of medical supplies along with changes to international legislation and costs.

By knowing your plans in advance, we can advise you:

  • If the destination is supported by the Baxter Travel Club
  • What, if any, additional costs may be required so that you can factor these into your plans
  • What paperwork is needed for travel approval by your clinic
  • What paperwork is required by your destination

NOTE: If travel is booked without first confirming that the location remains supported and without the required lead time, Baxter cannot be held accountable should plans need to be cancelled or changed.

3. What information is required for a delivery?
  • Signed prescription from your doctor
  • The arrival date and departure date for your trip
  • A complete delivery address
  • Contact names and telephone numbers of where you are planning to stay
  • Reservation name or confirmation number(s), if applicable
  • Any special delivery instructions (e.g. hotel or resort: to front desk, shipping/receiving, business centre, etc.)
4. What about cruise ships and dialysis on cruise ships?

Cruise ships have very specific shipping instructions and require additional information:

  • Booking number
  • Cabin/stateroom number
  • Cruise line
  • Ship name
  • Address of port of departure
  • Sail date and time
  • Return date and time
  • Port agent/shipping services contact information
5. Can I bring my HomeChoice cycler?
  • It is advisable that you check with the airline for possible carry-on restrictions as these vary by airline.
  • Please carry the HomeChoice Travel letter to avoid delays at the airport.
  • Your renal clinic can supply a soft or hard suitcase for your cycler for travel protection.
  • You may require transformers and power adapters for international destinations.
  • Within Canada and the US, a swap service is available through the TAR line at 1-800-553-6898.
6. Can I bring my AMIA Cycler?
  • It is advisable that you check with the airline for possible carry-on restrictions as these vary by airline.
  • If you are using an Amia cycler for peritoneal dialysis there are additional considerations.
  • This type of cycler is only available in Canada and the US. Therefore, if you are travelling with your Amia cycler outside these regions, there is no technical support available.
  • There are countries which carry Spike solution bags that cannot accommodate an Amia cycler. If you are travelling to one of these areas, TwinBag will be required for the length of your stay.

Outside Canada and the US, it is not possible to swap AMIA cyclers, so it is recommended that you always have a TwinBag back-up.

7. Will my solutions look the same?

It is important to note that PD solutions may look different in other countries. We may also need to ask your renal unit for substitutes in cases where the destination does not carry the same solutions you are using in Canada.

8. What kind of support will I expect?

Travel within Canada:
Phone number: 1-866-968-7477

  • Travel in the United States:
    Phone number: 1-800-284-4060. You will be provided with the details of the nearest PD unit at the time of order confirmation.
  • International:
    The Baxter Travel Team will provide you with the nearest renal clinic and Baxter contact information at time of travel order delivery confirmation
9. Are there any other considerations?

Always carry a copy of your prescription and approval letter from your physician and order confirmation, which contains emergency contact details.

You will need to bring your dressings and medication supplies with you, as these are not shipped. For cruise deliveries, we will not deliver small boxes of supplies (e.g. MiniCaps) because they can be easily carried with you.

Be ready for “unexpected” expenses: Some hotels, cruises, or local regulations may have special medical product disposal requirements. These disposal costs will be at the patient’s expense. There may be handling fees as well.

10. What if I am arranging my own shipment?

We must emphasize that any such shipment arrangements must ensure that our products are transported in an appropriate environment and with the required temperature controls. Failure to do so represents a very high risk of products being damaged and becoming unusable. We cannot overemphasize the seriousness of this issue and ask that you discuss it with your renal programs/patients who may be considering travelling to the regions unsupported by the Baxter Travel Club. Please note that Baxter will not be responsible for the possible consequences of a patient’s decision to make his/her own arrangements for the shipment of supplies to unsupported regions.

11. Will there be any costs?

Please talk to your renal unit for any expenses that may be incurred.

These could include:

  • Custom clearance fees, payment of any local duties or taxes on PD fluids such as consumables, storage fees, returns and proper disposal of excess product.
  • These fees are not Baxter-associated and are solely the responsibility of the patient travelling. Baxter is unable to advise on what these costs may be; patients must be prepared to pay these fees as required on site.
12. What kind of forms are required?
  • Signed declaration form to be signed by both the patient and the renal clinic
  • Signed PD prescription to be approved by the physician
13. What resources are available to me?

Dedicated Baxter Travel coordinators: 1-866-968-7477

14. Can I travel to a country that has been affected by natural disaster?

Baxter does not recommend that our patients travel during this type of event, as there may be increased personal risk and Baxter cannot ensure the safe delivery of our product in any way. Baxter will not be held accountable if the patient continues forward with travel despite this guidance. Please consult your renal program before making any plans. Please be advised that Baxter may need to reach out to your program if there are any additional concerns/questions regarding travel plans.